- Management principles: management and culture; the importance of an entrepreneurial structure; the meaning of planning, coordination and control; (1h)
- Management styles, leadership, communication and decision-making processes; time management: urgency and importance; (2h)
- The compilation of a business plan; (8h)
- Definition and identification of the internal and external customer; (1h)
- Create and guide patient behavior, patient / client classification; (4h)
- Principles, processes and management of the private oral hygiene context; (2h)
- team-working and defining roles within the team; reliability and responsibility; (2h)
- Performance measurement; (2h)
- Develop and apply a work plan, develop analytical and self-assessment skills such as development resources, growth criteria, development of a positive environment. (2h)