Students will be assessed via a 90-minute written examination paper and a spoken examination. Students need to demonstrate their understanding and use of the specialised language and terminology used in the tourism and hospitality industry. Students must pass the written examination to access the spoken examination.

WRITTEN EXAMINATION
 Reading comprehension: based on business and tourism texts together with extracts of information taken from a variety of published authentic guides, promotional materials, manuals, maps, plans and graphical data. Students will need to be familiar with the specialist vocabulary, terminology and abbreviations of travel, tourism and hospitality.
 Listening comprehension: requires students to be able to follow and understand a range of spoken materials, such as news programmes, presentations and everyday conversations about travel, tourism and hospitality.
 Writing: students may be asked to write promotional material for a leaflet or brochure, a resort hotel, a specific destination, a tour commentary or a travel itinerary supported by advice and recommendations. Alternatively, they may be asked to write a short essay (descriptive, analytical, comparative or argumentative) about tourism and hospitality or an e-mail of confirmation to a client, detailing complex travel arrangements.
 Functional/professional language: tests the use of English with tasks that show how well students can control grammar and vocabulary in a business-specific context.

SPOKEN EXAMINATION
• attending students

Students will be assessed via a 10-minute (approx.) spoken examination in English which consists of a topic discussion. Students are required to report on and discuss two specialist articles (please see list below). Students are assessed on their performance according to the following four assessment criteria: fluency, lexis (vocabulary), grammar and pronunciation.

The final mark will be calculated as follows:
10% - class participation and homework assignments
15% - role-plays
15% - project work
60% - final test (written and spoken examination)

• non-attending students

Students will be assessed via a 15-minute (approx.) spoken examination in English, which consists of two parts: a role-play and a topic discussion. Both parts carry equal mark weighting and students are assessed on their performance according to the following four assessment criteria: fluency, lexis (vocabulary), grammar and pronunciation.

The final mark will be calculated as follows:
50% - written examination
50% - spoken examination

Part 1
Students will act out a dialogue after being assigned a role among the following:

 travel clerks and travel consultants in travel agencies
 travel and tourism information officers in tourist information centres
 reception/front of house staff
 tour operator’s representatives at holiday resorts, tour guides on coach tours and on tourist sites

Part 2
Students are required to report on and discuss two specialist articles. Please see the list below.
 

Materials will be made available on the e-learning platform https://elearning.uninsubria.it/user/index.php?id=14674 in the relevant course section.