COMMUNICATION IN ORAL HYGIENE
- Overview
- Assessment methods
- Learning objectives
- Contents
- Full programme
- Bibliography
- Delivery method
- Teaching methods
- Contacts/Info
Passing the exam in general psychology
Written test and oral test
• Provide the Dental Hygienist with effective communication tools to be used in clinical practice
• Identify the dynamics of the operator-patient relationship
• Recognize and manage the needs and expectations of the patient
• Communicate effectively with special needs patients
• Acquire practical communication tools
• Reflect on your professional life
- General concepts of communication. Why in dentistry?
- Communication channels
-Health communication: person-centered medicine, doctor-patient relationship. Therapeutic alliance, empathic understanding, active listening
-The emotional intelligence and the role of emotions
- Quality of service, quality of communication
- Health communication tools in the life cycle and in special needs patients
- Perception, expectation, need, from the first impression to the analysis of the demand
- Counseling and communication / education tools
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-Moja, Vegni "La visita medica centrata sul paziente", Raffaello Cortina Editore, 2000
-Rogers "Terapia centrata sul cliente", la Meridiana, 2007
-Goleman "Intelligenza emotiva", Bur Rizzoli, 2011
-Fondazione Zoè "La comunicazione della salute", Raffaello Cortina Editore, 2009
-Carrassi, Bellani, Pezzotta "Comunicazione e counselling in odontoiatria", Elsevier, 2009
Frontal lessons
Practìce and role plays
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