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COMMUNICATION IN ORAL HYGIENE

Degree course: 
Corso di First cycle degree in Dental Hygiene
Academic year when starting the degree: 
2016/2017
Year: 
3
Academic year in which the course will be held: 
2018/2019
Course type: 
Compulsory subjects, characteristic of the class
Credits: 
2
Standard lectures hours: 
22
Detail of lecture’s hours: 
Lesson (22 hours)
Requirements: 

None--

Assessment: 
Voto Finale

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CONTENTS:
PROGRAM:
- General concepts of communication. Why in dentistry?
- Communication channels
-Health communication: person-centered medicine, doctor-patient relationship. Therapeutic alliance, empathic understanding, active listening
-The emotional intelligence and the role of emotions
- Quality of service, quality of communication
- Health communication tools in the life cycle and in special needs patients
- Perception, expectation, need, from the first impression to the analysis of the demand
- Counseling and communication / education tools

BOOKS:
-Moja, Vegni "La visita medica centrata sul paziente", Raffaello Cortina Editore, 2000
-Rogers "Terapia centrata sul cliente", la Meridiana, 2007
-Goleman "Intelligenza emotiva", Bur Rizzoli, 2011
-Fondazione Zoè "La comunicazione della salute", Raffaello Cortina Editore, 2009
-Carrassi, Bellani, Pezzotta "Comunicazione e counselling in odontoiatria", Elsevier, 2009

Convenzionale

Professors

GANGALE MARTINA

Parent course

DENTAL HYGIENE SCIENCES 3